Pure Recovery Labs is committed to providing a reliable and efficient shipping process while maintaining the integrity of all research materials. This policy outlines how orders are processed, shipped, and delivered. By placing an order through our website, you agree to the terms described below.

Pure Recovery Labs supplies products strictly for research purposes only. All products are not intended for human consumption and are available exclusively to qualified researchers. Each batch is subject to quality verification and supported by third-party Certificates of Analysis (COA) where applicable prior to shipment.

Order Processing

Orders are processed within a standard handling timeframe after payment has been successfully confirmed. Processing times may vary depending on order volume, product availability, and verification requirements. Orders are processed on business days, excluding weekends and recognized holidays.

Once an order has been processed and prepared for shipment, it is transferred to the selected shipping carrier. At this stage, modifications or cancellations may no longer be possible.

Shipping Methods and Delivery Time

We offer standard and expedited shipping options where available. Estimated delivery times are provided during checkout but should be considered approximate and are not guaranteed. Delivery timelines may vary depending on destination, carrier performance, weather conditions, customs procedures, and other logistical factors.

While we aim to provide timely delivery, Pure Recovery Labs is not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control.

Shipping Accuracy and Customer Responsibility

Customers are responsible for providing accurate and complete shipping information at the time of purchase. Incorrect or incomplete addresses may result in delays, failed delivery, or returned packages. Additional shipping charges may apply in such cases, and refunds may not be available.

We do not guarantee delivery to locations where research materials are restricted or prohibited. Customers are responsible for determining whether the products they order comply with applicable local laws and regulations before completing their purchase.

Tracking and Confirmation

Once your order has been shipped, a confirmation email containing available tracking information will be provided. Tracking updates are managed by the shipping carrier and may take some time to appear or update within their system.

If tracking information is not received within the expected processing timeframe, customers may contact us for assistance.

Lost, Delayed, or Stolen Packages

Pure Recovery Labs is not responsible for packages that are delayed, lost, or stolen after being marked as delivered by the shipping carrier. If a shipment is confirmed lost while in transit, we will work with the carrier to investigate the matter and determine an appropriate resolution.

For higher-value shipments, customers are encouraged to provide a secure delivery location where packages can be received safely.

International Shipping

International orders may be subject to customs procedures, duties, taxes, import restrictions, or other requirements imposed by the destination country. These costs and requirements are the responsibility of the customer.

Pure Recovery Labs is not responsible for delays caused by customs clearance or for packages that are held, rejected, returned, or destroyed by local authorities. Customers must verify that ordered research materials are permitted in their destination country before completing an international purchase.

Product Integrity

All products are packaged with appropriate consideration for maintaining their quality and integrity during transit. Due to the sensitive nature of research materials, customers should inspect packages upon delivery and report any visible shipping damage or compromised packaging within 48 hours.