Privacy Policy

1. What Information We Collect

We may collect the following personal information:

• Contact details: name, email address, phone number, postal address
• Order information: products ordered, order history, payment confirmation details
• Technical data: IP address, browser type, pages visited (collected via cookies and analytics tools)
• Communications: any correspondence you send to us

We do not store full payment card details. Payment processing is handled by third-party payment providers who maintain their own security and compliance standards.

2. How We Collect Information

We collect personal information directly from you when you place an order, create an account, or contact us; automatically through cookies and analytics tools when you browse the Website; and from third parties such as payment processors where necessary to fulfil your order.

3. How We Use Your Information

We use your personal information to process and fulfil your orders, communicate with you about your order or enquiry, comply with our legal and regulatory obligations, and improve the Website and our services. We will only send you marketing communications where you have consented to receive them.

4. Disclosure of Information

We may disclose your personal information to third-party service providers who assist us in operating the Website and fulfilling orders — including payment processors, courier services, and email service providers — strictly for those purposes. We may also disclose information to regulatory authorities or law enforcement where required by law.

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Overseas Disclosure

Some of our third-party service providers may be located outside Australia. Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the APPs.

6. Cookies

Our Website uses cookies to improve your browsing experience and to collect analytics data. You may disable cookies in your browser settings, though this may affect the functionality of parts of the Website.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. No data transmission over the internet is completely secure, and we cannot guarantee the absolute security of information transmitted to or from the Website.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

9. Your Rights

You have the right to request access to the personal information we hold about you, request correction of inaccurate or incomplete information, and lodge a complaint about a breach of the APPs.

10. Complaints

If you believe we have breached the APPs, please contact us in the first instance through the Contact page available on this Website. If your complaint is not resolved to your satisfaction, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Contact

For privacy enquiries, please contact us through the Contact page available on this Website.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on the Website with a revised “Last updated” date.